Floor intelligence guides

Restaurant camera analytics: put the cameras you already paid for to work

Most restaurants run six to a dozen CCTV cameras that do one job: replay bad moments after they happen. AI can make the same cameras useful during service, reading the floor in real time, if you hold the vendor to strict privacy rules.

From evidence to operations

A security camera is a backwards-looking tool: something goes missing, you scrub the footage. Camera analytics turns the same feed into a forward-looking one. In a dining room, computer vision can tell whether a table has people at it, whether plates are gone and nobody has cleaned, how long a party has waited since sitting down, and how full the room is hour by hour. None of that needs new wiring: if a camera can produce an RTSP stream, software can read it.

What it can read on a restaurant floor

  • Table state: available, occupied, needs attention, needs cleaning, reserved, and on TableWave Pro, a long sit flag for the manager.
  • Timers: minutes since seated, since last staff visit, since the party left.
  • Occupancy: how many tables are in use across the night, which is your real demand curve.

What it should never do in a restaurant: recognise faces, identify repeat guests, or score individual employees. Those features create legal exposure and poison staff trust, and no table-state problem requires them.

The privacy checklist to demand from any vendor

  • Video processed on a computer inside your building, never uploaded to a vendor cloud.
  • No facial recognition and no face templates, in writing.
  • Faces blurred on any screen staff or owners see.
  • Recording off by default, with a clear retention limit if you ever turn it on.
  • A door notice for guests and a written notice for staff, supplied by the vendor in your language.

TableWave was built to pass this list: how we handle each point is on our privacy and security page.

What your cameras need to qualify

Less than you think. TableWave reads 640×360 video at two frames per second, which nearly any IP camera or recorder from the last decade can provide: Hikvision, Dahua, Reolink, UniFi, Axis, Tapo, EZVIZ or anything ONVIF. Cloud-only cameras that refuse to stream locally are the exception, and a replacement camera costs about $30 per zone. One computer in the building does the processing, so the system keeps running when the internet drops. Accuracy is measured in your own restaurant during the proof week, against what really happened on your floor, because lighting and angles differ too much between rooms for a universal claim. See pricing or book a 30-day pilot to have your camera layout checked in person.

Questions owners ask

Will my old cameras work?

If they can send an RTSP stream over your network, almost certainly. That covers the vast majority of wired IP cameras and DVR/NVR setups from the last ten years. We check your exact models before install day, during the first call.

Is AI on security cameras legal in a restaurant?

Dining rooms are already camera-covered in most restaurants, and analysing table occupancy without identifying anyone sits far below what CCTV itself does. Rules differ by country and state, which is why TableWave avoids identity entirely and supplies door and staff notices for your market. Nothing here is legal advice.

Does my video go to the cloud?

With TableWave, no. Video is analysed on a computer inside your restaurant and discarded; TableWave does not upload or store it. What leaves the building are short text alerts and, only if you turn on remote access, blurred live views to your own browser.

How accurate is camera analytics?

Any vendor quoting one universal figure is guessing: lighting, mounting angles and layouts vary too much. TableWave measures accuracy in your own restaurant during the proof week, scored against what actually happened, and you see that result before monthly billing ever starts.

Prove it on your own floor

The 30-day pilot is paid, on purpose: you cover your plan’s setup fee, we install in person, and you read your own payback report before any monthly billing starts.

The install is $1,500. If it earns its keep in 30 days, your first month’s on us. If it doesn’t, we take it out and you owe nothing more.

Prices in USD, before tax. Setup is non-refundable once installed; monthly starts only if you continue.